FAQ

How long does shipping take?
Orders typically arrive within 7-14 business days. Processing takes 1-3 business days before shipping.

Do you offer free shipping?
Yes — free shipping on every order to the United States. No minimum required.

How do I track my order?
Once your order ships you'll receive a tracking number via email. Allow 1-3 days for tracking to update.

What is your return policy?
We offer a 30-day return policy. Contact support@shoplumosliving.com and we'll provide return instructions.

My order arrived damaged — what do I do?
Contact us immediately at support@shoplumosliving.com with photos and we'll make it right.

Do you ship outside the United States?
Currently we ship to the United States only.

How do I contact you?
Email us at support@shoplumosliving.com — we respond within 24 hours.

Are your products safe?
Yes — all products meet US safety standards and contain no high-concern chemicals.

Can I cancel my order?
Contact us immediately at support@shoplumosliving.com. We'll do our best to cancel before shipping but cannot guarantee it once processed.

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay and Google Pay.